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Average Rating: ★★☆☆☆
  • They appeared to renovate this rest »more
  • Worst service ever »more
  • I have been going to this Red Lobst »more
  • Hi I ordered food to take out, it t »more
  • The food is delicious and the custo »more

    • The Latest Review of Red Lobster Restaurants ★
    Sent on the 7th of March, 2012
    They appeared to renovate this restaurant in 2011, but they certainly didn't improve anything. I'm disabled and it took them forever to seat us. Then even though my friend asked for a table so we could move a chair and push my walker up to the tale out of the way. Instead they stuck us in a double booth at the back, near the kitchen which I could hardly get into and they wanted to take my walker and put it somewhere else, which I refused permission to do.. I wanted to leave right then but we would have had over two hours to wait for a ride and we were both hungry.. It took forever for the waitstaff to even acknowledge us, even though they had to detour around my walker to get to the kitchen. We almost had to almost trip someone and then they said it wasn't their section, but they'd send someone over. When ordering we were told one of the items ordered wasn't available. I see this as a management problem and they didn't order enough of what was on special.. Having worked in the restaurant industry, this leads me to believe their food is prepared in a commissary, (outside the restaurant) frozen and microwaved in kitchen before service. They deny this, but if dishes are made fresh, how do they run out of them? I wasn't pleased at having to choose something else and wasn't offered any discount. Since the restaurant is close to where we live, we decided to give them a second chance. We went of a Tuesday at lunch time, which was busy, but we figured they might do better early in the week and earlier in the day. In fact this time it was worse. We were told, yet again, something wasn't available we asked to see the Manager. It was clear by his demeanor that he wasn't pleased that we wanted to talk to him. I asked him strait out why they would be out of an advertised special so early in the day? We got a none committal answer, no apology. This time we had seen a cafe in the same building complex and we got up and left. Beware, don't go to the Red Lobster at 3200 Dufferin Street, North York, if you have your mind set on one of their specials, or you want a hassle free lunch or dinner. We won't go back to this Red Lobster again... Two very disgruntled diners.

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